Why do I sometimes have difficulty getting into the Nokia Store?

Nokia Store relies on your phone having an internet connection. If your internet connection is down or if you have moved out of the Wi-Fi range, you will not be able to access the store.

In cases like this, check your internet connection, then try opening the store again.

Also please ensure that you have sufficient memory on your device. Clear out unused memory and check your install preferences via My Stuff->Install Preferences.

Why do I see ‘Downloading failed’ or ‘Installation failed’ error messages?

Downloading and installing rely on an internet connection. If there is poor or no coverage, the download will not complete. Check your internet connection and try again.

What happens if I purchase a new phone or I lose my Nokia Store downloads?

When you sign into Nokia Store and go to My Stuff you will see all of your content items (they are tied to your account, not to the phone).

If the content item is still available and is compatible with your new phone, you can download it for free.

How do I avoid high data charges when downloading large files?

Use a WLAN connection to download large files such as games, applications, or videos.

How do I report a problem or bug with an app or game?

Go to store.nokia.com/help/support on your desktop and search for the content item you wish to report. Using the publisher's contact information listed in the content detail page, contact the publisher and report the bug.

What are my payment options?

Nokia Store accepts payment by credit card or phone bill, depending on your region and network operator.

Why is my Phone Bill sometimes Not available as a payment method?

Please check if you are connected via WLAN; some operators only support operator billing when connected via their network connection.

Nokia Store accepts payment by credit card or phone bill, depending on your region and network operator.

How do I change my payment method?

You can modify your Nokia account credit card information by signing into account.nokia.com, and then clicking Payment settings to access your credit card information.

Can I change my Nokia account user name?

No, your Nokia account username cannot be changed. If you cancel your account you will have to wait up to 6 months before you can create a new account using the same phone number.

How do I retrieve my Nokia account password?

Go to account.nokia.com, click Sign in and then click Forgotten your password? Complete the required information and click Sign in to receive an email with a link from where you can change the password.

How do I update my Nokia account information?

Depending on your phone, select Store Menu > Account > Settings. From here, you can update account information, change your password, and change installation preferences.

Note that these changes will impact your overall Nokia account settings, such as login and use of other services.

What should I do if I have been charged twice for the same Nokia Store download?

Depending on your phone, select Store Menu > Help > Support to contact Care.

Provide your username, the name of the content item, and include in the description that you have been charged more than once for this item.